FAQs
Hello Cupcakes
Frequently Asked Questions
How much time is required to prepare an order?
Please allow 48 hours for your order to be prepared, this allows us to complete the order to your requirements. If more processing time is required, we will notify you. We also accept special orders if there is anything not mentioned on our menu please request it.
Security deposits and quotes
Depending on your order total and date, a deposit may be required to secure your order. Dates are not reserved until we have received and processed your deposit, deposits are non refundable. For your convenience we offer an Order Contract and Rental Agreement (for rented items).
Quote prices are valid for 30 days from the date of issue, unless secured by a deposit. Quote prices are subject to change based on material price fluctuations which are outside the control of Hello Cupcakes.
Do you offer consultations or taste tests?
We are pleased to offer free wedding order consultations with the purchase of a taste test order, this is especially helpful if you’re looking to discuss ideas for your special day with our expert baker. At the moment we do not typically offer free tastings, I apologize- however select flavours can be offered in 6 when paired with a consultation, please ask us!
Do you have a minimum order amount?
Our minimum order is 12 cupcakes (one flavor), this allows us to offer lower prices due to our products being made fresh when you order.
What are your payment methods?
We currently accept cash, check, and credit cards through PayPal (requires an email address/transaction fee applies). If paying by check or credit card please contact us prior to submitting payment. When paying cash we request that you please have exact change if possible.
Do you have a physical shop?
At this time, our store is offered online, at www.hellocupcakes.ca only. Please note, we do offer delivery to many locations within Nova Scotia, Canada. Please contact us for delivery locations, rates, and availability.
Do you have a dairy or nut free facility?
Please note we do not have a 100% dairy, nut or gluten free facility. Please contact us for more information.
Regards,
Hello Cupcakes
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Dec 15, 2011 @ 12:11:07
Hello,
I am a wedding planner in Lunenburg and would like some general information for
my clients who are getting married on August 3, 2012. At the moment I am
gathering some general information and price ranges for the wedding cupcake
tower.
My clients would like a 4′-6″ decorated top cake and a cupcake tower to serve
approx. 80-85 people. They would like a carrot cake with a cream cheese icing
or another suggestion that would go well with carrot cake.
The overall style is simple elegance. The room will feature orchids and the
colours are lavender, white, and black.
Will you please respond to the following questions:
1. Can you provide a cupcake that’s between a mini and a regular size?
2. We were thinking of a mix of small and regular cupcakes (75 total) and a
4″-6″ decorated top layer. Can you provide the cost for the following:
a. Plain (not decorated) cupcakes
b. adding a very small lavender flower
c. price range for a 4″-6″ decorated top layer
d. rental fee for the tower
c. delivery and set up fee. The location is Shining Waters Marina in Tantalon.
d. taxes and any other charges
4. Will you add flowers?
5. When do you need to have the tower returned?
6. Can you provide references? Pictures if not already on your website?
Thanks you!
Dec 16, 2011 @ 23:52:56
Hi Susan,
Thanks for contacting us for a quote.
I wanted to let you know we’re working on your request and will follow
up with you very soon. I’m consulting with our baker on some of your questions.
Happy Holidays!
Kind Regards,
Matthew
Hello Cupcakes
Dec 19, 2011 @ 21:09:42
Hi Susan,
Thanks for sending us your questions. We look forward to assisting you again.
Have a great holiday!